By fabulous reporter
Unity Bank Plc is set to mark the 2023 Customer Service Week with a series of engagement activities, promising customers a chance to win prizes during the week-long celebration from October 2 to 6. The bank will also honor its exceptional teams across its 200+ branches nationwide, acknowledging their outstanding contributions in line with this year’s theme, “Team Service.”
In an effort to create a memorable and enjoyable week, all branches of Unity Bank will participate in various activities that highlight the importance of teamwork in delivering excellent customer service. Customers can also look forward to receiving cash rewards by participating in special offers, both online and offline.
Unity Bank’s Managing Director/CEO, Mrs. Tomi Somefun, commended the bank’s frontline teams and customers while reaffirming the bank’s commitment to service excellence through its “Bank’s Service Charter.” She emphasized that customers are the lifeblood of the bank, and Unity Bank values their choice to bank with them due to shared values, commitment to excellence, and exceptional service.
Mrs. Somefun stated, “We pledge to remain customer-centric, embracing innovation to serve you better, and making your satisfaction our top priority.”
Chief Customer Service Officer of Unity Bank Plc, Titilayo Abraham, spoke about this year’s theme, “Team Service,” and its relevance in the current banking landscape. She mentioned that the bank plans to acknowledge teamwork and the spirit of collaboration across the organization. Initiatives like team-building sessions, a team appreciation “Wall of Fame,” photo booths, and themed backdrop banners at selected branches will be part of the celebrations.
A key highlight of this year’s Customer Service Week is the recognition of outstanding teams. Unity Bank believes that investing in the development of its teams is essential for collective success, and this recognition serves as a token of the bank’s gratitude for their invaluable contributions and camaraderie.
Over the past few years, Unity Bank has prioritized its customers by focusing on digital strategy. It introduced innovative digital products like USSD banking (*7799#) in local languages and the mobile banking solution UniFi. These digital channels continue to evolve with new features to enhance customer access and convenience, making Unity Bank a leader in providing top-notch banking experiences in the industry.
