By fabulous reporter
Ecobank Nigeria has taken the opportunity of this year’s Customer Service Week (CSW) to extend heartfelt felicitations to its valued customers. CSW serves as an international celebration dedicated to recognizing the significance of exceptional customer service and the dedicated individuals who provide unwavering support to customers every day. This global event occurs annually during the first full week of October, with this year’s celebration, themed ‘Team Service,’ taking place from October 2nd to 6th.
At the onset of this meaningful celebration, Adetola Oshomah, Head of Customer Experience at Ecobank Nigeria, conveyed the bank’s perspective. She emphasized that CSW not only marks a celebration of the bank’s unwavering commitment to service excellence but also an opportunity to celebrate the customers who have chosen Ecobank as their preferred financial partner. Oshomah expressed gratitude to customers for their trust in the bank and their continued reliance on the bank’s diverse array of products and services offered across various channels.
Oshomah stated, “You are the reason we continuously invest in our technology and equip our staff with the essential skills and resources to provide you with the relevant solutions you need. At Ecobank, customer service is more than a duty; it is a lifestyle built around creating exceptional experiences. Our goal is to craft unforgettable and positive moments for our customers. We are reaffirming our commitment to becoming leaders in the industry, nurturing a passion for delivering exceptional experiences. In an ever-evolving world, we understand that customers’ needs evolve as well. That is why we constantly strive to improve and innovate, attentively listening to customer insights that have guided us in developing innovative products and services that align with your goals.”
Ecobank Nigeria has recently embarked on an extensive branch remodeling initiative across the country. This strategic move involves transforming existing banking halls into contemporary smart banking environments designed to provide a welcoming and comfortable experience for customers and stakeholders visiting the branches. This transformation aligns with the bank’s commitment to ensuring seamless transactions while enhancing the overall customer experience. The remodeled branches feature fully functional digital service points, new ATMs, uninterrupted 24/7 electricity powered by solar energy, and other amenities aimed at elevating customer satisfaction.
Ecobank Nigeria Limited operates as an affiliate of the Ecobank Group, a leading pan-African banking conglomerate. The bank offers an extensive range of financial services and solutions catering to Consumer, Commercial, Corporate, and Investment Banking clients. With over 200 branches and a network of 60,000 Xpress Point agency locations across Nigeria, Ecobank Nigeria remains dedicated to serving its customers with excellence.
